Refund policy

The Zaris Promise: if your order doesn't arrive, or arrives damaged or wrong, we'll make it right.

Order didn't arrive: If your order hasn't arrived within 30 days of shipping (45 days for international orders), contact us and we'll send a replacement or give you a full refund.

Damaged, faulty or wrong item: Contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, including any delivery fee. You don't need to send the item back.

Change of mind: Our products ship directly from our suppliers, so we can't accept returns for change of mind. Please check sizes, colours and product details before ordering.

Cancellations: You can cancel your order for a full refund any time before it ships. Contact us as soon as possible.

How refunds work: Approved refunds go back to your original payment method, usually within 5 to 10 business days.

How to reach us: Contact us with your order number using the details on our Contact page, and we'll get back to you as soon as possible.